bernard Request early access

Get the answer, or the teammate who knows.

Use Bernard in Slack or Microsoft Teams. It learns your company and product from conversations, documents, tickets, and code. It cites sources and tags the right expert when context is missing—so fewer questions turn into blockers or interruptions.

Request early access
Built for Slack and Microsoft Teams. We’ll email you when onboarding opens.
Bernard, a cheerful character in a brown checked suit
Slack Teams Drive Jira Confluence SharePoint GitHub Salesforce
Connect Conversations & connected tools
Understand Your product, decisions & people
Improve Learn from each resolved question

Get the context.
Get back to building.

Ask Bernard about your product’s behavior, past decisions, and ownership. It brings together the relevant conversations so you can move forward with the context behind the answer.

Thread ask-product

Emma

@Bernard Why do we queue webhook deliveries?

1 reply

Bernard

APP

To keep slow customer endpoints from holding up checkout. Delivery runs separately and can retry without delaying the customer’s purchase.

Source: #platform · Webhook delivery decision

Architecture. Product behavior. Past decisions. Who to ask next.

The answer exists.
Your team is still waiting.

A developer needs context. The person who has it is in a meeting, deep in work, or offline. One person waits. Another has to stop what they’re doing. And the next question starts the cycle again.

The person asking

“I need this to move forward.”

Search old threads. Ask around. Wait for someone to fill in the gaps.

The person who knows

“I’ve explained this before.”

Pause focused work. Rebuild the context. Answer the same question again.

Bring in an expert.
Keep what they know.

Bernard starts with your team’s conversations and connected knowledge. When it can’t find an answer, it tags the person with the relevant context. Their reply becomes knowledge Bernard can use the next time someone asks.

Use Bernard in Slack Microsoft Teams

  1. A question reaches a gap in the knowledge.

    Emma

    Does the new retry policy also cover legacy integrations?

  2. Bernard brings in the person who can clarify.

    Bernard

    I found the new policy, but no confirmation about legacy integrations. @Maya , can you clarify?

    Maya

    Legacy integrations stay on their existing policy until we migrate them.

  3. The next person gets the answer from Bernard.

    Alex

    Are legacy integrations on the new retry policy?

    Bernard

    Not yet. They keep their existing policy until migration.

    Source: Maya’s reply in #platform

Keep work moving.
Give your experts room to focus.

For builders

Keep implementation moving.

Get the context behind a feature, a constraint, or a past decision without waiting for someone to repeat it.

For experts

Protect time for deeper work.

Let previous answers handle repeat questions, so your experienced people can focus on problems that need their judgment.

For new teammates

Build context from day one.

Learn how the product works and why it works that way, without needing to know who was in the original conversation.

Request early access

A useful answer comes
with its context.

Follow the original conversation.

Open the messages behind an answer to see who said what and why the team made that decision.

See where the knowledge ends.

When Bernard can’t find an answer, it makes the gap clear and brings in a teammate who can help.

Thread ask-product

Emma

@Bernard Why do we queue webhook deliveries?

1 reply

Bernard

APP

Webhook delivery runs separately so slow customer endpoints don’t hold up checkout.

View source · #platform
Maya
“Let’s keep webhook delivery outside the checkout request. A slow customer endpoint shouldn’t delay the purchase. The worker can handle delivery and retries separately.”
Posted in #platform · Webhook delivery decision
Follow an answer back to the conversation behind it.